Hi Suzanne,

Sorry to hear you having problems with this. I want to get to the bottom of it, and get it fixed.

A couple of things to note:
1 - when you set the default template in MetaTemplate, this is equivalent to setting the default template using the normal Template Manager. I just wanted to make a quick way to see what the default was, and to change it, while working with rules. (just FYI).

2 - You say that the names of the templates are the same in (i) the parameters file, and (ii) template name in the templates folder. Can I ask for more details of that? i.e. when these are installed, there should be the name of the main folder, e.g. /templates/my_template/*, and in templateDetails.xml there should be a line that says <name>my_template</name>.

Are the 2 names there absolutely identical? e.g. exactly the same case? If there are spaces in the one in the templateDetails.xml, they are probably changed to an underscore _ in the folder name.

If the names are different, it's possible that MetaTemplate is using the wrong one. With the built-in templates, their names are absolutely identical in both, so the issue wouldn't show up.

Lastly, if we can't get to the bottom of this, then would it be possible for you to send me one of the custom templates so I can debug it at my end?

Thanks,
Stephen